Customer service
FAQ
- Is the artwork AI-generated?
- The artwork is original and art-directed by the department. It is about AI imagery; it is not a copy of anyone's work. The slop is intentional.
- Who prints the clothes?
- We do. Our own in-house print studio prints every item to order. Nothing is mass-produced in advance and nothing gathers dust in a warehouse. Your shirt only exists because you ordered it.
- Which print technique do you use?
- DTF. And no, not that DTF. Get your mind out of the group chat. Here, DTF stands for Direct to Film. We print the design onto a special film, cover it with an adhesive powder, then press it onto the garment with heat. The result: sharp details, bright colours (gradients and all) and a soft print that stays flexible. Wash it inside out at 30°C and it will last a long time.
- How long until my order arrives?
- Printing takes 5–7 working days. After that, PostNL delivers in the Netherlands, usually within 1–2 working days. FedEx delivers abroad, usually within 2–4 working days. See Shipping for all details.
- What does shipping cost?
- €7,95 within the Netherlands (PostNL) and €9,95 to Belgium, Germany, France and Luxembourg (FedEx).
- Can I change or cancel my order?
- Contact us within 12 hours of ordering, before it goes into production. After that, the printer is already busy with your shirt. You can still return it once it arrives, see Returns.
- What size should I pick?
- Check the size chart on each product page. Between two sizes? For a relaxed fit, go one size up.
- How do I wash it?
- Turn it inside out, wash at 30°C, don't tumble dry and don't iron over the print. Do that and it will last longer than most AI startups.
- Can I return something?
- Yes, within 14 days, or 30 days for full-price items that are unworn and unwashed. Sale items get the standard 14 days. See Returns for how it works.
- My print is faulty. What now?
- Send us a photo within 30 days of delivery. We'll replace it or refund you for free, and you don't have to send anything back.
- How can I pay?
- All common payment methods, shown at checkout.
- How do I reach you?
- Email support@aislopmerch.com. We usually reply within 1–2 working days. A human answers, promise.
Still confused? File a request with customer service.